Attitudes of different sites

It always amazes me how some sites are really good at keeping their customers happy and others just don’t give a crap about them. If you have problems with a good site they will probably offer you a bonus or give you a ticket to a tournament as compensation for your troubles.

On the other hand I had received an e-mail from Pokerroom yesterday about some holiday promotion. I hadn’t been on their site for a while but know that I was accumulating Player points (PP) over a period of time when I was playing there. I decided to log in and check my account and noticed I didn’t have any PP’s in my account. I decided to use the live chat and inquire about them. First the guy told me that “YES” they are still in my account. But I told him my balance showed 0 and was unable to use them. He then informed me that any points accumulated in 2006 expired. This is BS because I knew that they probably would have expired sometime in 2007 under their old scheme but since Jan of 07 the points don’t’ expire and they didn’t have an expiry date on them like they had in the past. So instead of trying to give me my points back (probably only $15 worth) or offering me some other form of compensation; it was “sorry can’t help you” to which my response was “no problem, I’ll just keep playing at PokerStars then”.

In a saturated market of Poker sites, you’d think these people would try a little harder at retaining players.