Sometimes an e-mail goes a long way
I've never been one to complain to company's about things but e-mail sure makes it easy to send a question/comment and surprisingly it usually works.
Three recent e-mails I sent off.
1. To Ladbrokes Poker for the $25 Profile Bonus. One quick message about not receiving it and a quick update by myself and I got the $25 from them. Hopefully the recent e-mail about the RAF will work too.
2. I hadn't played at PartyPoker in a while, and when I logged on recently I noticed that all my PartyPoints were gone. Now that their store has some good stuff in it, I was a little PO. I read their T&C and realized that they expire in 30 days if there is inactivity. Totally my fault but a quick e-mail to them explaining that I didn't realize the they expired and they gave the points back to me.
3. I was drinking some Sleemans beer (which is my new favorite), I was on my second beer when my wife noticed some crud in the bottle. Normally I'd just let it go, but decided to send Sleemans a quick e-mail. To my surprise I got a nice response back from them and they gave me a free case of beer.
So it doesn't hurt to inquire.